vv88 Privacy Policy

vv88 collects personal information in the following situations:

During registration: When you create a vv88 account, we collect your full name, date of birth, mobile number, and the login credentials you set. This information is required to open and manage your account.

During KYC verification: Before your first withdrawal, we collect a copy of a government-issued ID (such as a Philippine passport, driver's licence, or national ID) to verify your identity. This step is mandatory and protects your account from unauthorised withdrawal requests.

During transactions: When you make a deposit or withdrawal using GCash, Maya, or a Philippine bank transfer, we receive transaction reference information from the payment provider. We do not store full bank account credentials on our servers.

Automatically during use: When you access the vv88 platform, we automatically collect certain technical information including your IP address, device type, operating system, browser type, and session data. This helps us maintain platform security and troubleshoot issues.

From support interactions: If you contact vv88 support by email or live chat, we retain records of those communications to resolve your query and improve our service.

vv88 uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and secure your vv88 account, including OTP verification for logins and withdrawals.
• Transaction processing: To process PHP deposits and withdrawals through your chosen payment method and maintain an accurate record of your account balance and transaction history.
• Identity verification: To complete KYC verification as required before your first withdrawal, and to comply with any applicable anti-money laundering obligations.
• Platform security: To detect and prevent fraud, account takeovers, duplicate registrations, and other prohibited conduct as described in our Terms and Conditions.
• Customer support: To respond to queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: Aggregated and anonymised usage data may be analysed to improve platform performance, game selection, and user experience.
• Legal compliance: To fulfil any legal obligations that apply to vv88 under Philippine law.

We do not use your personal data for automated decision-making that produces legal effects or similarly significant outcomes without human review.

vv88 does not sell your personal information to third parties. We may share limited personal data with the following categories of recipients, and only to the extent necessary:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction data is shared with the payment service provider (such as GCash or Maya, or your Philippine bank) to complete the transaction.
• Identity verification services: KYC verification may involve sharing your submitted identity documents with a third-party verification provider operating under confidentiality obligations.
• Technology service providers: Third parties who provide hosting, security, analytics, or customer support infrastructure to vv88 may process personal data on our behalf under data processing agreements that restrict their use of your data.
• Law enforcement and regulatory bodies: vv88 may disclose personal information to Philippine authorities where required by law, court order, or in connection with a formal investigation.

Any third party that receives personal data from vv88 is required to handle that data securely and use it only for the specific purpose for which it was shared.

vv88 uses cookies and similar browser-based technologies to make the platform work correctly and to understand how it is being used. The types of cookies we use are:

• Essential cookies: These are required for the platform to function. They manage your session state, keep you logged in, and enable secure transactions. You cannot opt out of essential cookies while using vv88.
• Functional cookies: These remember your preferences — such as your chosen language or display settings — to make your experience more convenient across sessions.
• Analytics cookies: vv88 uses anonymised analytics data to understand which features players use most, which pages load slowly, and where errors occur. This data is aggregated and not linked to individual player identities.

vv88 does not use advertising or retargeting cookies that track your behaviour on other websites. You can manage or delete cookies through your browser settings, but note that disabling essential cookies may prevent the platform from working correctly.

vv88 retains personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law. The general retention periods that apply are:

• Active account data: Retained for the duration of your active vv88 account plus a reasonable period after account closure to address any outstanding queries or disputes.
• Transaction records: Financial transaction records are retained for the period required by applicable laws governing financial record-keeping in the Philippines.
• KYC documents: Identity documents submitted for KYC verification are retained for the period required by anti-money laundering regulations and related legal obligations.
• Support records: Records of customer support interactions are retained for a period sufficient to resolve any related disputes and improve service quality.

When personal data is no longer required for any lawful purpose, vv88 will securely delete or anonymise it.

As a vv88 player, you have the following rights in relation to the personal data we hold about you:

• Right to access: You can request a copy of the personal data vv88 holds about you at any time.
• Right to correction: If any personal information we hold is inaccurate or out of date, you can ask us to correct it. You can also update some information directly within your account settings.
• Right to deletion: In certain circumstances, you can request that vv88 delete your personal data. Note that some data must be retained to comply with legal obligations even after account closure.
• Right to restrict processing: You can ask vv88 to limit how we process your personal data in certain situations, for example while a dispute is being resolved.
• Right to withdraw consent: Where vv88 processes your data based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact our support team at [email protected]. We will respond to all verifiable requests within a reasonable timeframe consistent with applicable Philippine data privacy law.

vv88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and the vv88 platform is encrypted using SSL/TLS. This applies whether you are using the website, the Android app, or the iOS web application.
• OTP verification: Sensitive account actions — including logins from new devices and all withdrawal requests — require OTP confirmation sent to your registered mobile number.
• Access controls: Internal access to player data is restricted to authorised personnel on a need-to-know basis. Access logs are maintained.
• Password security: Account passwords are stored in hashed form. vv88 staff cannot view your password and will never ask you for it.
• Fraud monitoring: Our platform includes automated systems to detect unusual account activity that may indicate fraud or unauthorised access.

While vv88 takes reasonable and appropriate security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials or OTP codes with anyone.

vv88 is strictly an adults-only platform. The minimum age to register and use vv88 is 21 years old. We do not knowingly collect personal data from anyone under the age of 21.

If vv88 becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all pending transactions will be cancelled, and the collected data will be handled in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a person under 21 in your care has created a vv88 account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

vv88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your personal data, we may also notify registered players through their registered contact details. We encourage you to review this policy periodically so that you remain informed about how vv88 handles your information.

Your continued use of the vv88 platform after a policy update has been published constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to discuss your options.

If you have any questions, concerns, or requests related to this Privacy Policy or how vv88 handles your personal data, please get in touch with our support team. We serve players across the Philippines, including those in Manila, Quezon City, Cebu, Davao, and other regions.

You can reach us at: [email protected]

Please include your registered account name and a clear description of your privacy-related request or concern. We aim to respond to all enquiries within a reasonable timeframe in accordance with applicable Philippine data privacy law.

For related reading, see our Terms and Conditions, our Responsible Gaming page, and our FAQ.